Refund Policy

1. Purchases through Paddle

Payments for NotePreso Speaker Notes and Presentation Generator are handled by Paddle, our authorised reseller and Merchant of Record. Paddle sells the subscription or credit pack; NotePreso provides the software and product support. See Paddle Buyer Terms.

2. Refund eligibility and deadlines

The Paddle Refund Policy governs eligibility. Paddle may consider discretionary requests made within 14 days of payment; approval is not automatic. Your location, transaction type and mandatory rights may provide different or stronger protection.

3. How to request help

Use the support link in your Paddle receipt or visit Paddle payment support to request a refund. For product problems, contact NotePreso Support or billing@actiacarbon.com.

Include your purchase email, transaction or invoice reference, and a description of the issue. Never send a password, verification code, full card number or security code. You do not need to send your presentation to request billing help.

4. Technical issues and billing errors

Contact NotePreso about persistent product faults. If unresolved, contact Paddle with the issue and our response. Report duplicate or incorrect charges with the relevant receipt references for investigation.

5. Renewals, cancellation and top-ups

Cancellation prevents future subscription billing; it does not itself refund a previous payment. Cancel through the management link in your Paddle receipt or Paddle support.

Renewals and one-time credit packs have their own eligibility under Paddle's policy. A top-up is not automatically refundable because credits remain unused. Usage may be considered for discretionary decisions; mandatory rights remain protected.

6. Approved refunds

Paddle handles approved refunds, normally to the original payment method where possible. Its policy provides for processing within 14 days of approval, with separate timing for statutory withdrawals. Bank posting times can vary. NotePreso does not promise an immediate transfer.

7. Consumer rights and applicable version

Refund eligibility includes applicable rights for faulty or misdescribed products. This page does not restrict mandatory consumer rights. Check Paddle's transaction-date policy for the detailed regional rules and any effect on product access.