NOTEPRESO SUPPORT
Send us a message for product or account help. For a payment or refund, use the link in your Paddle receipt or Paddle support.
Tell us how we can help. Our team will reply by email.
NotePreso is operated by PT ACTIA BERSAMA SEJAHTERA (Actia Carbon).
If you cannot use the form, email us directly or copy the address.
Read the Refund Policy for eligibility and request steps. All payments are handled by Paddle; request payment help through the link in your receipt or Paddle support. Include your transaction or invoice reference when contacting us.
Never send passwords, API keys, verification codes, or payment card details.
Include the job reference, the error message and the steps you followed; a screenshot can help explain the issue.
Read the user guide, compare plans or check the refund policy.